Volume 20, Issue 5 (August 2022)                   Nursing and Midwifery Journal 2022, 20(5): 359-369 | Back to browse issues page


XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Imanipour M, Taheri M. THE QUALITY OF COMMUNICATION BETWEEN THE TREATMENT STAFF AND THE FAMILIES OF PATIENTS ADMITTED TO THE INTENSIVE CARE UNIT: A SYSTEMATIC REVIEW. Nursing and Midwifery Journal 2022; 20 (5) :359-369
URL: http://unmf.umsu.ac.ir/article-1-4673-en.html
1- Associate Professor, Department of Special Care Nursing, Nursing and Midwifery Research Center, School of Nursing and Midwifery, Tehran University of Medical Sciences, Iran
2- Master's student in intensive care nursing, Faculty of Nursing and Midwifery, Tehran University of Medical Sciences, Tehran, Iran (Corresponding author) , mostafataheri7321@gmail.com
Abstract:   (1737 Views)
Background & Aim: Following the hospitalization of a patient in intensive care unit, his/her family is exposed to a series of physical, psychological, social and spiritual reactions. At this stage, one of the factors that help families to deal with the crisis is communication with staff working in critical care units. Therefore, this study was conducted aimed investigating the quality of communication between the staff and the families of patients admitted to the intensive care units.
Materials & Methods: This review study was conducted in 2022 through searching related articles in scientific databases including Science Direct, Web of Science, PubMed, Irandoc, Magiran, SID. All articles in Persian and English that were published during 2005-2022, reviewed. After screening process, fourteen articles were analyzed.
Results: According to the studies, the quality of communication between patients' families and ICU staff has been reported to be weak and undesirable. Several factors that have a role in this condition dividing in personal and occupational-environmental factors and cause weakness of communication.
Conclusion: All ICU staff including doctors and nurses, as the main members of medical team, should pay special attention to families as effective elements of patients’ treatment process. They must try to implement some approaches such as family-centered care and try to boost quality of communication that is considered as the core element of patients’ families support.
Full-Text [PDF 467 kb]   (411 Downloads)    
Type of Study: Review article | Subject: پرستاری

References
1. Jones C, Puntillo K, Donesky D, McAdam JL. Family members' experiences with bereavement in the intensive care unit. American J Crit Care 2018;27 (4):312 -21. [DOI:10.4037/ajcc2018262] [PMID]
2. Koukouli S, Lambraki M, Sigala E, Alevizaki A, Stavropoulou A. The experience of Greek families of critically ill patients: Exploring their needs and coping strategies. Intensive Crit Care Nurs 2018;45:44 -51. [DOI:10.1016/j.iccn.2017.12.001] [PMID]
3. Alfheim HB, Rosseland LA, Hofsø K, Småstuen MC, Rustøen T. Multiple symptoms in family caregivers of intensive care unit patients. J Pain Symptom Manage 2018;55 (2):387 -94. [DOI:10.1016/j.jpainsymman.2017.08.018] [PMID]
4. Fumis RRL, Ranzani OT, Faria PP, Schettino G. Anxiety, depression, and satisfaction in close relatives of patients in an open visiting policy intensive care unit in Brazil. J Crit Care 2015;30 (2):440. e1-. e6. [DOI:10.1016/j.jcrc.2014.11.022] [PMID]
5. Saeid Y, Salaree MM, Ebadi A, Moradian ST. Family intensive care unit syndrome: An integrative review. Iran J Nurs Midwifery Res 2020;25 (5):361. [DOI:10.4103/ijnmr.IJNMR_243_19] [PMID] [PMCID]
6. Saeid Y, Moradian ST, Ebadi A, Salaree MM. The family intensive care unit syndrome: A qualitative content analysis. Nurs Crit Care 2022;27 (3):401 -9. [DOI:10.1111/nicc.12683] [PMID]
7. Netzer G, Sullivan DR. Recognizing, naming, and measuring a family intensive care unit syndrome. Ann Am Thorac Soc 2014;11 (3):435 -41. [DOI:10.1513/AnnalsATS.201309-308OT] [PMID] [PMCID]
8. Rawal G, Yadav S, Kumar R. Post-intensive care syndrome: an overview. J Transl Int Med 2017;5 (2):90 -2. [DOI:10.1515/jtim-2016-0016] [PMID] [PMCID]
9. Harkness GA, DeMarco RF. Community and public health nursing: Evidence for practice: Wolters Kluwer; 2016. [Google Scholar]
10. Wigham CR, Chanier T. A study of verbal and nonverbal communication in Second Life-the ARCHI21 experience. ReCALL 2013;25 (1):63 -84. [DOI:10.1017/S0958344012000250]
11. Bonnice B. Nurses' Communication Skills and Response to Conflict: Impact of "New Directions" Relational Skills Training. Scholar Archive. 2015. [URL]
12. Mahmoudi H, Ebadi A, Salimi SH, Najafi Mehri S, Mokhtari Noori J, Shokrollahi F. Effect of nurse communication with patients on anxiety, depression and stress level of emergency ward patients. J Crit Care Nurs 2010;3 (1):3 -4. [Google Scholar]
13. Fathi Ashtiani A, Pirzadi H, Shokoohi-Yekta M, Tavallai S. The influence of teaching program of stress management and communication skills on improvement of mental health of nurses and hospital staff: an experimental study. Iran J Nurs 2014;27 (90):1 -13. [DOI:10.29252/ijn.27.90.91.1]
14. Twigg D, McCullough K. Nurse retention: A review of strategies to create and enhance positive practice environments in clinical settings. Int J Nurs Stud 2014;51 (1):85 -92. [DOI:10.1016/j.ijnurstu.2013.05.015] [PMID]
15. Hinkle JL, Fitzpatrick E. Needs of American relatives of intensive care patients: Perceptions of relatives, physicians and nurses. Intensive Crit Care Nurs 2011;27 (4):218 -25. [DOI:10.1016/j.iccn.2011.04.003] [PMID]
16. Sarhadi M, Navidian A, Fasihi Harandi T, Keykhaei A. Assessment of psychological-social needs, family, special in patient unit ICU and CCU. Iran J Crit Care Nurs 2013;6 (4):259 -68. [URL]
17. Saeid Y, Salaree MM, Ebadi A, Moradian ST. Family Intensive Care Unit Syndrome (FICUS): letters to the editor. J Crit Care Nurs 2019;12 (2):1 -3. [Google Scholar]
18. Adams A, Mannix T, Harrington A. Nurses' communication with families in the intensive care unit-a literature review. Nurs Crit Care 2017;22 (2):70 -80. [DOI:10.1111/nicc.12141] [PMID]
19. Moghaddasian S, Dizaji SL, Mahmoudi M. Nurses empathy and family needs in the intensive care units. J Caring Sci 2013;2 (3):197 -201. [Google Scholar]
20. Bandari R, Heravi-Karimooi M, Rejeh N, Montazeri A, Zayeri F, Mirmohammadkhani M, et al. Psychometric properties of the Persian version of the critical care family needs inventory. J Nurs Res 2014;22 (4):259 -67. [DOI:10.1097/jnr.0000000000000057] [PMID]
21. Van Horn ER, Kautz D. Promotion of family integrity in the acute care setting: a review of the literature. Dimens Crit Care Nurs 2007;26 (3):101 -7. [DOI:10.1097/01.DCC.0000267803.64734.c1] [PMID]
22. Wong P, Liamputtong P, Koch S, Rawson H. Families' experiences of their interactions with staff in an Australian intensive care unit (ICU): a qualitative study. Intensive Crit Care Nurs 2015;31 (1):51 -63. [DOI:10.1016/j.iccn.2014.06.005] [PMID]
23. Loghmani L, Borhani F, Abbaszadeh A. Factors affecting the nurse-patients' family communication in intensive care unit of kerman: a qualitative study. J Caring Sci 2014;3 (1):67. [PMID] [PMCID]
24. Seyedoshohadaee M, Ahmadi M, Haghani H. The Correlation between the Anxiety of the Family Members of the Patients Referring to the Emergency Department and Their Views on the Communication Skills of Nurses. Iran J Nurs 2019;32 (119):87 -98. [DOI:10.29252/ijn.32.119.80]
25. Sabzalizadeh S, Peyrovi H, Haghani S, Bozorgzad P, Ehsani M. Family Satisfaction of Patients Hospitalized in Intensive Care Units of Selected Educational-Medical Centers of Iran University of Medical Sciences,2019. J Crit Care Nurs 2021;14 (1):8 -16. [Google Scholar]
26. Rahmani R. Study on Prevalence of Depression, Anxiety, and Stress in Family Caregivers of Patients and Effective Factors. Intensive Care Units of Hospitals Affiliated to Tehran University of Medical Sciences in. 2015;16. [URL]
27. Heidari M, Norouzadeh R, Pishnamazy Z. ICU nurse's perception of their roles toward the patient's family. J Ethics Cult Nurs Midwifery 2014;1 (1):57 -64. [URL]
28. Dolatyari A, Zareiyan A, Tadrisi SD. Family satisfaction with care in the intensive care unit: Results of a multiple center study in selected military hospitals. Mili Caring Sci J 2014;1 (1):18 -26. [DOI:10.18869/acadpub.mcs.1.1.18]
29. Boyle DK, Miller PA, Forbes-Thompson SA. Communication and end-of-life care in the intensive care unit: patient, family, and clinician outcomes. Crit Care Nurs Q 2005;28 (4):302 -16. [DOI:10.1097/00002727-200510000-00002] [PMID]
30. Verhaeghe S, Defloor T, Van Zuuren F, Duijnstee M, Grypdonck M. The needs and experiences of family members of adult patients in an intensive care unit: a review of the literature. J Clin Nurs 2005;14 (4):501 -9. [DOI:10.1111/j.1365-2702.2004.01081.x] [PMID]
31. Wall RJ, Curtis JR, Cooke CR, Engelberg RA. Family satisfaction in the ICU: differences between families of survivors and nonsurvivors. Chest. 2007;132 (5):1425 -33. [DOI:10.1378/chest.07-0419] [PMID]
32. Slatore CG, Hansen L, Ganzini L, Press N, Osborne ML, Chesnutt MS, et al. Communication by nurses in the intensive care unit: qualitative analysis of domains of patient-centered care. American J Crit Care 2012;21 (6):410 -8. [DOI:10.4037/ajcc2012124] [PMID] [PMCID]
33. Davidson JE, Jones C, Bienvenu OJ. Family response to critical illness: postintensive care syndrome-family. Crit Care Med 2012;40 (2):618 -24. [DOI:10.1097/CCM.0b013e318236ebf9] [PMID]
34. Carlson EB, Spain DA, Muhtadie L, McDade-Montez L, Macia KS. Care and caring in the intensive care unit: Family members' distress and perceptions about staff skills, communication, and emotional support. J Crit Care 2015;30 (3):557 -61. [DOI:10.1016/j.jcrc.2015.01.012] [PMID] [PMCID]
35. Cicekci F, Duran N, Ayhan B, Arican S, Ilban O, Kara I, et al. The communication between patient relatives and physicians in intensive care units. BMC anesthesiology 2017;17 (1):1 -13. [DOI:10.1186/s12871-017-0388-1] [PMID] [PMCID]
36. Yoo HJ, Lim OB, Shim JL. Critical care nurses' communication experiences with patients and families in an intensive care unit: A qualitative study. Plos one 2020;15 (7):e0235694. [DOI:10.1371/journal.pone.0235694] [PMID] [PMCID]
37. Lam S, So H, Fok S, Li S, Ng C, Lui W, et al. Intensive care unit family satisfaction survey. Hong Kong Med J 2015;21 (5):435 -43. [DOI:10.12809/hkmj144385] [PMID]
38. Gerritsen RT, Hartog CS, Curtis JR. New developments in the provision of family-centered care in the intensive care unit. Intensive Care Med 2017;43 (4):550 -3. [DOI:10.1007/s00134-017-4684-5] [PMID] [PMCID]
39. Navidian A, Rezaei J, Payan H. Efficacy of supportive-educational intervention on psychological reactions of family members of intensive care unit patients. J Nurs Educ 2016;5 (4):51 -8. [DOI:10.21859/jne-05047]
40. Shoushi F, Jannati Y, MOUSAVINASAB NA, Shafipour V. The impact of family centered care on depression, anxiety and stress of family caregivers of patients undergoing open heart surgery.2016. [URL]
41. Navidian A, Sarhadi M, Kykhaie A, Kykhah R. Psychological reactions of family members of patients hospitalized in critical care and general units compared with general population. Iran J Nurs 2014;26 (86):16 -28. [Google Scholar]
42. Mitchell ML, Aitken LM. Flexible visiting positively impacted on patients, families and staff in an Australian Intensive Care Unit: A before-after mixed method study. Aust Crit Care 2017;30 (2):91 -7. [DOI:10.1016/j.aucc.2016.01.001] [PMID]
43. Sundararajan K, Martin M, Rajagopala S, Chapman MJ. Posttraumatic stress disorder in close Relatives of Intensive Care unit patients' Evaluation (PRICE) study. Aust Crit Care 2014;27 (4):183 -7. [DOI:10.1016/j.aucc.2014.04.003] [PMID]
44. Konwar G, Begum F, Baruah B. Anxiety level among family members attending patients admitted in intensive care unit. Open J Psychiatry Allied Sci 2016;7:60 -4. [DOI:10.5958/2394-2061.2016.00010.0]
45. Garrouste-Orgeas M, Vinatier I, Tabah A, Misset B, Timsit J-F. Reappraisal of visiting policies and procedures of patient's family information in 188 French ICUs: a report of the Outcomerea Research Group. Ann Intensive Care 2016;6 (1):1 -7. [DOI:10.1186/s13613-016-0185-x] [PMID] [PMCID]
46. Leon AM, Knapp S. Involving family systems in critical care nursing: challenges and opportunities. Dimens Crit Care Nurs 2008;27 (6):255 -62. [DOI:10.1097/01.DCC.0000338866.47164.6d] [PMID]
47. Loghmani L, Borhani F, Abbasszadeh A. Determination of the content of communication between the care team and family members of patients in the intensive care unit: The experience of nurses and patients' families. J Qual Res Health Sci 2020;3 (3):257 -68. [Google Scholar]
48. Karlsson C, Tisell A, Engström Å, Andershed B. Family members' satisfaction with critical care: a pilot study. Nursing in critical care 2011;16(1):11-8. [DOI:10.1111/j.1478-5153.2010.00388.x] [PMID]
49. NikbakhtNasrabadi A, Bakhshayeshi O, Parsayekta Z, Hoseyni M, Taghavi T, Rezvani H. The effectiveness of implementing nursing consultation on the anxiety of patients undergoing GI endoscopy. Iran J Nurs 2013;25 (79). [URL]
50. Moghaddasian S, Abdollah-Zadeh F, Rahmani A, Salehain M, Firouzian A. Nurse-patient communication and its relation to satisfaction with nursing services in view point of cancer patients hospitalized in shahid ghazi hospital, Tabriz. J North Khora Uni Med Scien 2013;5 (2):459 -66. [DOI:10.29252/jnkums.5.2.459]
51. Kuo DZ, Houtrow AJ, Arango P, Kuhlthau KA, Simmons JM, Neff JM. Family-centered care: current applications and future directions in pediatric health care. Matern Child Health J 2012;16 (2):297 -305. [DOI:10.1007/s10995-011-0751-7] [PMID] [PMCID]
52. Davidson JE, Aslakson RA, Long AC, Puntillo KA, Kross EK, Hart J, et al. Guidelines for family-centered care in the neonatal, pediatric, and adult ICU. Crit Care Med 2017;45 (1):103 -28. [DOI:10.1097/CCM.0000000000002169] [PMID]
53. Bellou P, Gerogianni K. The contribution of family in the care of patient in the hospital. Health Sci J 2007; 1(3):1-6. [URL]
54. Spreen AE, Schuurmans MJ. Visiting policies in the adult intensive care units: a complete survey of Dutch ICUs. Intensive Crit Care Nurs 2011; 27(1):27-30. [DOI:10.1016/j.iccn.2010.10.002] [PMID]
55. Liu V, Read JL, Scruth E, Cheng E. Visitation policies and practices in US ICUs. Crit Care 2013; 17(2):R71. [DOI:10.1186/cc12677] [PMID] [PMCID]

Add your comments about this article : Your username or Email:
CAPTCHA

Send email to the article author


Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2024 CC BY-NC 4.0 | Nursing And Midwifery Journal

Designed & Developed by : Yektaweb