Volume 21, Issue 9 (December 2023)                   Nursing and Midwifery Journal 2023, 21(9): 708-717 | Back to browse issues page

Research code: 12002
Ethics code: IR.UMSU.REC.1401.388

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Eghtedar S, Soheili A, Nemati S. THE COMMUNICATION SKILLS OF NURSING MANAGERS AND THEIR ASSOCIATIONS WITH NURSES' JOB SATISFACTION AND ANXIETY. Nursing and Midwifery Journal 2023; 21 (9) :708-717
URL: http://unmf.umsu.ac.ir/article-1-4987-en.html
THE COMMUNICATION SKILLS OF NURSING MANAGERS AND THEIR ASSOCIATIONS WITH NURSES' JOB SATISFACTION AND ANXIETY
Samereh Eghtedar1 , Amin Soheili2 , Shabnam Nemati * 3
1- Assistant Professor, Department of Medical Surgical Nursing, School of Nursing and Midwifery, Urmia University of Medical Sciences, Urmia, Iran
2- Assistant Professor, Student Research Committee, Khoy University of Medical Sciences: Khoy, Iran
3- MSc Student in Mental Health Nursing, School of Nursing and Midwifery, Urmia University of Medical Sciences, Urmia, Iran (Corresponding Author , shabnanemati6970@gmail.com
Abstract:   (803 Views) 
Background & Aim: The communication skills of nursing managers play a crucial role in influencing nurses’ job satisfaction and anxiety levels. Therefore, it is of the utmost importance to thoroughly investigate and understand the extent and nature of the relationship between nursing managers' communication skills and nurses' job satisfaction and anxiety. This study aimed to examine the communication skills of nursing managers and their associations with nurses' job satisfaction and anxiety.
Materials & Methods: This descriptive correlational study was conducted on 200 nurses at the Academic Medical Centers of Urmia University of Medical Sciences in 2023. Participants were selected using a proportional stratified random sampling. The inclusion criteria were willingness to participate in the study, a minimum of six months of clinical work experience, and no history of psychiatric disorders. Data were collected using a 4-part questionnaire, which included (a) demographic characteristics, (b) nursing managers' communication skills scale, (c) the Minnesota Satisfaction Questionnaire, and (d) the Spielberger State-Trait Anxiety Inventory. The collected data were analyzed using the IBM SPSS software V.22.0.
Results: The nurses’ job satisfaction score was average (M = 52.30, SD = 6.09). Participants exhibited scores below the average level for personality anxiety (M = 38.1, SD = 5.41), situational anxiety (M = 38.43, SD = 7.02), and total anxiety (M = 76.53, SD = 10). Similarly, the mean scores for nursing managers' nonverbal communication skills (M = 42.06, SD = 6.56), verbal communication skills (M = 37.24, SD = 4.08), and total communication skills (M = 125.37, SD = 11.96) indicated an average level of proficiency. The Pearson correlation test revealed a statistically significant relationship between nursing managers' communication skills and nurses' job satisfaction (r = 0.001, P < 0.638) and anxiety (r = 0.001, P < 0.532).
Conclusion: The higher the nursing managers' communication skills, the greater the nurses' job satisfaction and the lower their anxiety levels. Therefore, healthcare system officials should emphasize empowering nursing managers in terms of communication skills and consider these skills as one of the most crucial criteria for the employment, appointment, and evaluation of nursing managers.
Keywords: Anxiety, Communication Skills, Job Satisfaction, Nurses, Nursing Managers
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Type of Study: Research | Subject: مدیریت پرستاری
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